SHIPPING POLICY

Domestic and International Shipping

Fruxo ships within the United States and to selected international destinations. Delivery times vary depending on the shipping option you select at checkout.

Shipping Options:

• Standard
• Expedited
• Express

The estimated delivery time will be displayed during the checkout process based on your location and selected urgency.

Processing: Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

International Shipments: International customers are responsible for any applicable customs fees, taxes, or duties in their destination country.

Contact: If you have questions about your shipment, please contact us at fruxo.love@gmail.com

RETURN AND REFUND POLICY

Intimate and Personal Care Products

For hygiene and safety reasons, we do not accept returns of intimate care products once the security seal has been opened or broken.

Evaluation Process: If you wish to request a return or exchange, please contact us within 30 days of receiving your order. Our team will conduct an assessment to determine if your case qualifies for store credit.

Store Credit: Approved returns will receive store credit equivalent to the product's value, valid for future purchases at Fruxo.

Defective or Damaged Products: If you receive a defective or damaged product during shipping, please contact us immediately with photographs. We will process a replacement or credit as appropriate.

How to Request a Return: Send an email to fruxo.love@gmail.com with your order number, a description of the problem, and photographs if applicable.

PRIVACY POLICY

Last updated: February 17, 2026

At Fruxo (fruxo.love), we value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, with whom we share it, and what your rights are.

1. Information we collect

When you shop or browse our site, we may collect:

• Contact and shipping data: full name, email address, phone number, billing and shipping address
• Payment information: securely processed by Authorize.net (we do not store full card numbers, only encrypted tokens)
• Purchase history: orders, product preferences, returns
• Technical data: IP address, browser and device type, cookies, pages visited, browsing time

2. How we use your information

We use your data to:

• Process, confirm, and ship your orders
• Send you shipping notifications, status updates, and purchase confirmations
• Inform you about promotions, discounts, and news (you can unsubscribe at any time using the "Unsubscribe" link in our emails)
• Improve site experience through traffic analysis (Google Analytics, Facebook Pixel)
• Prevent fraud and ensure transaction security
• Comply with legal obligations (taxes, accounting, dispute resolution)

3. With whom we share your information

We do not sell or rent your personal information. We only share it with essential service providers under confidentiality agreements:

• Payment processor: Authorize.net (for secure transactions)
• Carriers: UPS, FedEx, USPS (for deliveries)
• Email platform: Mailchimp or Klaviyo (for communications)
• Analytics tools: Google Analytics, Facebook Pixel (aggregated and anonymous data)

We may disclose information if required by law (court order, fraud investigation, protection of rights).

4. Cookies and tracking technologies

We use essential cookies (shopping cart, login) and third-party cookies (analytics, personalized advertising). You can manage your preferences from the cookie banner or in your browser settings. Rejecting non-essential cookies may limit some site functionalities.